WRITING
Essays about
humans at work
humans at work
Each essay begins with a moment, an encounter, or an observation, and uses it as an aperture through which to explore some facet of human or organizational behavior.
Latest essays
FULL ARCHIVE →
Essays about humans at work — one each week, straight to your inbox.
Delivered by Substack. No spam. Unsubscribe at any time.
My writing has also appeared in these publications:
ARTICLES
Selected writing
HARVARD BUSINESS REVIEW · 2019
The Feedback Fallacy
Cover story — HBR’s most-read article of 2019.
(opens in a new tab)HARVARD BUSINESS REVIEW · 2015
Reinventing Performance Management
Cover story on the Deloitte redesign.
(opens in a new tab)HARVARD BUSINESS REVIEW · 2024
Creating Stability Is Just as Important as Managing Change
The argument of the book, in short form.
(opens in a new tab)THE NEW YORK TIMES · 2024
Mass Tech Layoffs? Just Another Day in the Corporate Blender
Opinion.
(opens in a new tab)MIT SLOAN MANAGEMENT REVIEW
A Radical Rethink of HR
On building people up.
(opens in a new tab)HARVARD BUSINESS REVIEW · 2019
The Power of Hidden Teams
Where the work actually happens.
(opens in a new tab)
THE BOOKS
Two books, one question
When we look at the world of work through the lens of human performance, one question appears time and time again: why do we design systems and practices that, from the perspective of leaders, accelerate performance but, in the experience of employees, impede it?
EXPLORE THE BOOKS